Frequently Asked Questions

Everything you need to know about your Splendies experience, from sizing to shipping.

How do I choose the right size for my order?

We provide a comprehensive size guide on every product page. Since fit can vary between fabrics, we recommend measuring your waist and hips and comparing them to our chart to ensure the perfect fit.

What is your return and exchange policy?

Due to the intimate nature of our products, we cannot accept returns or exchanges on worn items for hygiene reasons. However, if you receive a damaged or incorrect item, please contact our support team within 14 days for a replacement.

How long does shipping take?

Standard domestic shipping typically takes 3-7 business days. International orders can take between 10-21 business days depending on the destination and customs processing.

What materials are used in Splendies apparel?

We prioritize comfort and durability. Most of our collection is crafted from high-quality cotton blends, breathable modal, and premium lace with moisture-wicking properties.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.